In my view, User Experience strives to optimize systems and user interfaces based on how people can, want, or need to work – rather than expecting them to change how they work to accommodate the technology.
My practice of UX is centered on the active involvement of users on projects and products. This involvement includes the use of human research methods, including task observation and interviews.
This is a summary of the products I've worked on, and what I've contributed to them.
Blue Cross Blue Shield responsive app
I serve as the UX Lead for the responsive redesign for Blue Cross Blue Shield of Michigan's member portal application.
WeThrive, cultivating resilience at work
I helped create a concept that empowers employees to engage with health and wellness content, and participate in wellness programs.
The Plan Selection Tool
In the early days of the Affordable Care Act, I designed a concept for a responsive application that empowers users to make smart decisions about health insurance coverage.